Welcome to DeKalb County
Utility Customer Operations
Service Center
Utility Customer Operations
Service Center
Our Contact Center is open
Monday through Friday:
7:00 AM - 7:00 PM
Contact Us at
(404) 378-4475
Email Us at:
Customer Service - dekalbwaterservice
@dekalbcountyga.gov
New Service - newwaterservice
@dekalbcountyga.gov
IVR Phone Payments
Please Call:
1-866-227-8924
- If you are experiencing a
water related emergency,
please contact the Department
of Watershed's Emergency Line
at (770) 270-6243
water related emergency,
please contact the Department
of Watershed's Emergency Line
at (770) 270-6243
Register for
Online Access
- Click here to Enroll
- View your Bills
- Make Payments
- View Payment History
- In order to enroll you will need to know your:
- Customer Number
- Billing zip-code
- E-mail Address
REMINDER: New customers can register after receiving their first bill.
Enrolled Customers
Already enrolled? Sign in below.
- View your Bills
- Make Payments
- View Payment History
- Customer Number
- Billing zip-code
- E-mail Address
REMINDER: New customers can register after receiving their first bill.
Alternative Convenient Payment Methods
- DeKalb County Alternative Payment Locations: PDF
To access forms to sign up for automatic ACH payments click below:
You may be eligible for installment payments of your balance! Please click here for the Installment Payment Application.
Customer Feedback
Click here to take our survey.
To access forms to sign up for automatic ACH payments click below:
Click here to take our survey.
