Welcome to DeKalb County
Utility Customer Operations
Service Center

Our Contact Center is open
Monday through Friday:
7:00 AM - 7:00 PM
Contact Us at 

(404) 378-4475

Email Us at:
Customer Service - dekalbwaterservice @dekalbcountyga.gov
New Service - newwaterservice @dekalbcountyga.gov

IVR Phone Payments
Please Call:

  • If you are experiencing a
    water related emergency,
    please contact the Department
    of Watershed's Emergency Line
    at (770) 270-6243

Register for
Online Access

  • Click here to Enroll
      - View your Bills
      - Make Payments
      - View Payment History

  • In order to enroll you will need to know your:
      - Customer Number
      - Billing zip-code
      - E-mail Address

REMINDER: New customers can register after receiving their first bill.

Enrolled Customers

Already enrolled? Sign in below.

Sign In

Alternative Convenient Payment Methods

  • DeKalb County Alternative Payment Locations: PDF

To access forms to sign up for automatic ACH payments click below:

  • ACH Authorization form: PDF

  • ACH Cancellation form: PDF

You may be eligible for installment payments of your balance! Please click here for the Installment Payment Application.

Customer Feedback
Click here to take our survey.