Welcome to DeKalb County
Utility Customer Operations
Service Center






Our Contact Center is open
Monday through Friday:
7:00 AM - 7:00 PM
Contact Us at (404) 378-4475

Walk-In Lobby Hours:
8:00 AM - 5:00 PM

774 Jordan Lane
Suite 200
Decatur, GA 30033










  • If you are experiencing a
    water related emergency,
    please contact the Department
    of Watershed's Emergency Line
    at (770) 270-6243








Register for
Online Access

  • Click here to Enroll
      - View your Bills
      - Make Payments
      - View Payment History

  • In order to enroll you will need to know your:
      - Customer Number
      - Billing zip-code
      - E-mail Address

REMINDER: New customers can register after receiving their first bill.


Enrolled Customers

Already enrolled? Sign in below.


Sign In







Alternative Convenient Payment Methods

  • DeKalb County Alternative Payment Locations: PDF

To access forms to sign up for automatic ACH payments click below:

  • ACH Authorization form: PDF

  • ACH Cancellation form: PDF

Customer Feedback
Click here to take our survey.